Professional and Easy to Work With | From Dennis, April 2011
estern Canadian Furnace Company has been servicing my house for me since 1996 and actually servicing my house since it was built in the 1970′s.
The people are always efficient and very courteous. They provide great customer service. They do try to up-sell when they’re here, but they’re never pushy and I don’t feel pressured to buy, in fact, I understand that they’re just doing their job so it doesn’t bother me.
I have had them out to work on a few repairs over the years and they’re always pleasant to work with. They’re very knowledgeable and I’ve not had any problems or difficulties with them. I know that if there ever is a problem, they’ll be johnny-on-the-spot to fix it! I highly recommend their services, I think they’re great!
No Complaints | From Hiro, April 2011
I don’t have any complaints about Western Canadian Furnace Company. If you find something went wrong, you point it out. They ask in advance when you want them to come, and they are very punctual in their service. They are very friendly too. I know I can trust them in every way.
Great Company | From Robin Depnew, March 2011
Great company. Their technician was knowledgeable and courteous. Would recommend them to friends and family.
Good Follow Up | From Rosa Holman, 2010
I had booked to have my dad’s and my furnace and vents cleaning done. The technicians went to my dad’s house first and then came to mine. They were on time at dad’s and early for my appointment (which I had requested as I started work at 2pm that day).
[The technicians] were very courteous and professional. They went over the procedure they were going to do, offered other services that would be beneficial to us but not pushy.
A couple of days after the cleaning (Saturday), my dad called me to say that his furnace was not working. Dad being a senior and I not knowing much about furnaces and thermostats called Western Canadian office to let them know. They let us know that they would come check it out between 2pm and 4 pm. Well, sure enough they called me to say they were on their way before 4pm. I met them at dad’s house and they showed us how to work the thermostat, and the furnace was working. We apologized for wasting their time, but they were very respectful and said they would rather come and make sure that everything was alright. We really appreciated them coming.
I have used [Western Canadian Furnace Company] in the past and will definitely use you again in the future because good customer service is hard to find these days.
Thanks again [to the technicians] !!
Thanks | From Paul Doyle, 2010
We are very happy with the 1042 General Air Humidifier your technicians installed, and appreciate the fact that [the technician] took the time to explain how the plastic tube the humidifier came with was a safety hazard, and instead he installed a copper line at no extra cost. So please pass on my compliments and know that I’m very thankful.
About the Referral Program | From Suzy Ghrams, 2010
I have used your company for 9 years and would like to say that I am very happy you have started a pre-booking program.
Knowledgeable Technicians | From James Dore, 2010
I had [the technicians] attend to my furnace this morning and I just wanted to say how impressed I was with them. Both were very professional and knowledgeable. I will for sure recommend WCFC to friends and family. Thanks very much.
Good Service VERY Difficult to Find | From Shari Wattling, 2010
I just wanted to offer my sincere thanks for the level of customer service offered by your company. My husband and I have used your company several times to clean our furnace and ducts and for servicing our furnace. Your technicians were extremely courteous, tidy and efficient at both services.
I am impressed with the level of courtesy and efficient help I’ve received. In these days of staff shortages etc. I find good service VERY difficult to find. So when I receive it, I think it is necessary to let the company know they are an exception to the norm.
Thanks again. And if I’ll have problems with my furnace in future, I’ll certainly use your company.
Extra Help with Pet Hair | From David Clarke, 2010
I would like to take this opportunity to thank the staff of Western Canadian Furnace for the great service we received.
Our booking was great, the office staff met our restricted scheduling needs as my wife and I both have jobs that keep us hopping. On the day of the service it was nice to see a company show up, and not tell us to be home all day.
My wife and I are pet fanatics, and find ourselves “renting” our home to 3 cats and one very lovable, large, labrador retriever. As you can imagine, we deal with pet hair daily, perhaps even hourly!
Your techs came to our home, cleaned our furnace and ducts. Your techs also gave us advice on how to further protect our furnace from pet hair with additional filters in the return air vents, etc. He also took extra time to fix our humidifier.
I will continue to be a faithful client of Western Canadian Furnace and will recommend them continually. Keep up the great work!
Problem with Payment – Fixed | From Brendan Kapuscinski, 2009
Two technicians from Western Canadian Furnace Company arrived at my residence to clean our furnace and vents. To say the technicians were friendly, courteous and knowledgeable would be an understatement, they were most professional. If that was not enough to convince me to be a repeat customer the following certainly did.
After completing the job I paid the technicians in cash. Several hours later I received a call from them explaining I had inadvertently overpaid them and they wished to make arrangements to return the money. While the values demonstrated by these two individuals speaks to the caliber of people employed by Western Canadian Furnace Company their actions positively reflect on the company’s own values..see you in 18 – 24 months
Great Techs! | From Elizabeth Lee, 2009
I wanted to say how pleased I am with the furnace cleaning WCFC did on June 23, 2009. The technician was honest and very helpful. I will definitely be using your services in the future if you continue to send such great guys!
Praise for Office Manager | From Katie Witham, 2009
I would like to commend and congratulate you on one of your employees – the office manager.
I was somewhat worried about our fireplace chimney not being cleaned for a long time.
On a previous work order by your company on May 22, 2008 during a furnace cleaning I had requested to check up the fireplace chimney. For some reason, your employee and I both forgot to look at the fireplace.
Your office manager was kind enough to keep in touch with me and arrange for this service to be done at a time when your technicians were in my area.
I found your office manager to be kind and helpful during a very busy season for your company. Her patience and excellent work ethic is much appreciated.